I forgot my PIN; how can I change it?
Answer
If you forgot your PIN, you can reset it online. After clicking "Login," click "Reset Here" after it says "Forgot your PIN?"
After clicking "Reset Here" you will be asked to enter your library card number and email address. A temporary PIN will be emailed to you. You will then be prompted to enter a new PIN when you login with the temporary one.
(Note: You must use the email address associated with your library card. Also, if you haven't received the email, be sure to check your Spam/Junk folder.)
No email associated with your account?
- For customers who have a physical card but no email address associated with your account, we ask that you come to the library in person to update your account and change your PIN. You will be asked to provide ID. Don't forget to also provide an e-mail address so you can reset it online in the future!
- For Library eCard users, please call the Circulation Department at (718) 990-0771 to update/add your email. Once your account is updated, you will receive an email letting you know that you can now reset your PIN online.
Once you are logged in, you can make numerous changes to your account. Click on "My Account," on the top menu. Click on "View Account Overview" to see all information on one screen. If you would like to add a username, change your email address or PIN, or other preferences, click Edit Account (found under your name). Be sure to click Save after you have made your changes.