ChatQPL

We are sorry you are experiencing this problem, and you may be having this problem for a couple of reasons.

• If you are getting a message that your Library Card cannot be verified when you try to access Libby, please follow the steps below to reset your PIN.

1. Go to queenslibrary.org/reset-pin
2. Enter your library card number and email address
3. Click Reset PIN
4. You will receive an email instructing you to click on a link and you will be prompted to enter a new PIN.  

The email will be sent from CustomerService@queenslibrary.org with the Subject: Queens Public Library - PIN RESET.  [Check your SPAM folder, if not in your Inbox.]  

• After successfully changing your PIN, go to Libby at: https://libbyapp.com/ (or the Libby Application) and enter your Queens Public Library card and new PIN to sign in.

• If you signed up and have been using a phone number to access Libby, please note that this was only a temporary way.  You need to verify that you have a library card and pin.  If you don’t, please sign up for a card: https://www.queenslibrary.org/get-a-card/eUser and then try again.  If you do have a library card, please follow the instructions above to reset your PIN.
• Customers with expired eCards or those who got a new physical card may be having trouble as well.

Still can't get in?  Please fill out the following form to reach our IT Department: https://www.queenslibrary.org/about-us/contact-us/contact-us_c3 and provide as much information as you can on the form such as the type of device and browser you are using, error messages you may have received, etc.  They will reach out to you shortly.