When I login to my library account, I seem to be logged in as another customer.

Answer

We are sorry you are experiencing this problem.  Over the long weekend (5/25-5/27) the library migrated to a new catalog system.  Your issue may be related to that. 

  • If you have automatic login to the library, then it may be showing another customer's account.
  • You will need to logout, clear your cache, and then log back in.  Do not choose Auto Login for at least a week to make sure the problem has been resolved.

If you are still having the same issue, please fill out this form: https://www.queenslibrary.org/about-us/contact-us/contact-us_c3 and provide as much information as you can, such as if you have automatic login, the type of device and browser you are using, error messages you may have received, etc.  Our IT Department will receive your message and contact you shortly. 

  • Last Updated May 31, 2024
  • Views 27
  • Answered By Lianna Kelly

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