ChatQPL

1. Navigate to the Contact Us form from the About Us megamenu or from the main footer.
2. Select an inquiry type below.
   1. Library card & account - https://www.queenslibrary.org/about-us/contact-us/contact-us_c1
   2. Customer service feedback - https://www.queenslibrary.org/about-us/contact-us/contact-us_c2
   3. Technical issues - https://www.queenslibrary.org/about-us/contact-us/contact-us_c3
   4. Mobile devices - https://www.queenslibrary.org/about-us/contact-us/contact-us_c4
3. Access the Contact Us Form

To access the Contact Us form, you must login or receive a one-time passcode by entering a valid email address.

1. Login
   • Select on the log in link to display the login modal screen. Enter the Queens Library Card/ Username and Pin. Continue with the current login process. Upon a successful login, the Contact Us form will be displayed.
2. Email Address
   • Enter a valid email address to receive a one-time passcode to access the Contact Us form and select on the “Send One-Time Passcode” button.

• • Once it is sent, a new page will appear to enter the passcode. You will only have 10 minutes to use the passcode.

• • Check your email address for the passcode.
  • Enter the passcode and select the “Submit Passcode” button. Once the patron is successfully verified, the Contact Us form will load.
  • Follow the current process to fill out the Contact Us form.
  • A successful Contact Form submission will display a message on the Homepage, “Help Request Complete. Thank you. We have received your information. Your help request number is INCxxxxxxxxxx. You should receive a confirmation email shortly.